Log In to "My ILL Requests Account"

Go to My ILL Requests through one of the following links:

User ID and PIN: Your User ID for "My ILL Requests" is your UCSB Library Card number. This is the 14-digit number on your library card or Access Card. Your PIN is this same number until you choose to change it.

Home Campus: Choose UCSB only.

Enter User ID, PIN, and choose UCSB as Home Campus

Login Failure messages:

  • "Authentication declined: Borrower is blocked from making Requests" means that you have overdue UCSB Library materials. View "My Library Account" in the library catalog to view which item is overdue. Return or renew the item to unblock your account.
  • "Authentication declined: Unknown failure: Your Library Card/Account and/or PIN# is invalid." Review and follow the "How to Login to your ILL Request Account" at the top of this page.

After clicking on the Submit button, your account information will display.

Choose the desired display for requests.

You can choose to sort your requests by Author, ILL No., Title, or Due Date, and you can display up to 20 requests per page. We suggest sorting by ILL Number / descending, which will generally display the most recently submitted requests at the top of the list. After you select an option the page will automatically sort.

sort options for My ILL Requests

Only active ILL requests display. This includes items that are being processed, pending at potential suppliers, shipped but not yet arrived, received, and returned but not yet checked in at the supplying library location. Requests submitted through the UCSB ILL Manual Request Form require special handling and may not display in your ILL account for several days.

If you have no active ILL requests, the following will display: 

image of screen saying no active ILL request

A typical request in your list will look like this:

This is what a typical request looks like.

The "Status" of your requests will be displayed in the record. Following is a list of possible statuses and what they mean:

  • New: the request is being processed for submission to potential suppliers
  • Pending: the request has been submitted to potential suppliers.
  • Received: the request has been received.
  • Conditional: a potential supplier is asking the UCSB Library's ILL Dept. for additional information or agreement to specified conditions.
  • Cancel Pending (Request No Longer Required): the patron has initiated cancellation of the ILL transaction, but acknowledgement has not been received from potential suppliers.
  • Cancelled (Request No Longer Required): the patron initiated cancellation has been acknowledged by potential suppliers, and the request has been cancelled.
  • Shipped: the lending library has shipped the item to the borrowing library.
  • Returned: your loan request has been reported returned by the UCSB ILL Department. Record will disappear from your list when the lending library has formally "checked in" the item.
  • Renewal Requested: the borrowing library has asked the lending library to renew the item.
  • Overdue: the borrowing library has been notified by the lender that the item is overdue.
  • Not Received / Overdue: the lending library has sent an overdue notice for an item that has not yet been received by the borrowing library. Please check with the Interlibrary Loan Department about status.
  • Recall: the loaned item has been recalled by the lending library.
  • Returned: the item has been shipped back to the lending library.
  • Lost: the item has been reported lost.

More Information About "My ILL Requests"