Esri ArcGIS Software Support

The Library's Map & Imagery Lab supports and distributes Esri ArcGIS suite of software to the UCSB community.  Users have access to all of ESRI's major desktop and server software, map and datapacks, as well as ArcGIS Online.  

You may also be interested in our page describing GIS activities in the Library and around campus.


ArcGIS Online

All users with UCSB netIDs have access to ArcGIS Online.  More information about ArcGIS Online.  

Business Analyst Online (BAO) has a separate login page.  If you would like to use Business Analyst Online, email milrefdesk [at] library [dot] ucsb [dot] edu and request to be added to the 'analysts' group.

GeoPlanner for ArcGIS, another online tool, is also available via a separate login page.

ArcGIS Desktop and Pro

Getting the software

Several UCSB entities contribute to a university-wide site license for the Esri suite of GIS software.  Several different options are available, depending on your departmental affiliations and how you want to use the software.

Using UCSB-owned hardware

If you are affiliated with one of the site-license departments listed below: please contact your technical contact for access to Esri software.  All other UCSB users will be charged $150 per license per year.  Contact jonjab [at] library [dot] ucsb [dot] edu (Jon Jablonski) for details.

  • Bren School: Steve Miley
  • Earth Resources Institute: Michael Colee
  • Earth Science: Dave Robbins
  • Economics Department (Broom Lab): Girish Kowligi
  • Ecology, Evolution, and Marine Biology: Angie Gallagher
  • Geography Department: Dylan Parenti
  • All other L&S departments: Chas Thompson
  • National Center for Ecological Analysis and Synthesis: Mark Schildhauer
  • Marine Science Institute: Jim Woods
  • UCSB Library: Jon Jablonski
  • Facilities Management: Stephen Conner

For your own machine

All students, staff, and faculty at UCSB are eligible for a 12-month license to ArcGIS for their personal computers.  Email milrefdesk [at] library [dot] ucsb [dot] edu from a UCSB email address or stop by MIL to request your license.

12-month 10.2-4 instructions.pdf

The 12-month license should NOT be used on UCSB-owned computers.  Make sure to obtain and activate your code BEFORE attempting to install the software.  Installation DVDs for ArcGIS 10.3 and ArcGIS Pro are available for use in MIL.  You can also obtain copies of the installers--make sure you bring an NTFS-formatted hard drive or USB stick: the installers are quite large.  More information.

Getting support

The Library has a number of GIS training manuals and workbooks available as part of its collection.  Search the library catalog.

Esri Training

As of fall, 2016, Esri has completely revamped its online training offerings.  Sign into the Esri Training Site using the 'Enterprise Account' option and your UCSB NetID.  More information on UCSB's ESRI Virtual Campus program.

Contact the Map & Imagery Lab

The Map & Imagery Lab is available for basic Esri support, especially for issues involving installing 12-month licenses.  We are happy to get you started using ArcGIS for desktop, help you to choose a Virtual Campus class, and to identify data from our collections or on the Internet to help you complete your mapping and spatial analysis projects.  Email us at milrefdesk [at] library [dot] ucsb [dot] edu, or just stop by during regular business hours. The Interdisciplinary Research Collaboratory has evening hours during the school year and can also offer limited support for Esri products.

Spatial Help Desk

Spatial@UCSB runs a Help Desk for students, staff, and researchers.  This is a drop-in consulting service for research design and implementation for faculty, staff, and graduate student projects. The help desk serves as a starting point to connect with spatial resources available around campus, such as expert personnel, instructional materials, and software.  Geography PhD student Song Gao (sgao [at] geog [dot] ucsb [dot] edu) leads the help desk effort for the 2015-16 academic year.

Campus GIS Discussion List

MIL runs an email listserv to discuss GIS issues.