Proxy Server Frequently Asked Questions

When do I need to use the proxy server?

  • When you want to access our licenced e-resources when you are off campus.

Why do I need to use the proxy server?

  • Library databases are licensed from vendors who supply access to electronic resources licensed by the UCSB Library. 
  • We have contracts with these companies that limit off-campus access to UCSB faculty, staff, and students.

How does the proxy server work?

  • Your computer is connected to the proxy server through a web browser. 
  • For instructions on how to connect to the proxy server, please go to the instruction page.

Which browsers are supported?

  • Any browser should work with the service.
  • We recommend that you use the most current version available for whichever browser you choose to use.

What do I have to do to use the proxy server?

  • It's all quite simple.  For instructions on how to connect to the proxy server, please go to the instruction page.

How do I keep the proxy session active?

  • If you log in to the proxy server and then click on links the proxy session will stay active. 
  • If the proxy authentication "breaks," you can use the bookmark applet tool to fix it.

What do I enter for my user ID and password?

  • You will use your UCSB NetID and password to sign in to the proxy server. 
  • For more detailed information, please see our UCSB NetID and Password information page.

Why isn't my password working?

  • If you have forgotten your ID or password or would like to reset it, follow the instructions for resetting your password.

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