Go to My ILL Requests.
User ID: Your User ID is your UCSB Libraries’ Library Card/Account Number. Your library card/account number begins with "21205", is 14 digits long and must be entered without spaces.
Password: Your Password is your library / access card barcode (beginning with 21205) unless you changed it while signed on to "Your Account" on Pegasus. (See How to Sign-in to Your Account in Pegasus). [UCSB STUDENTS: Your Password is NOT your Gold Account PIN (password) unless you purposely set it that way while signed on to "Your Account" on Pegasus]. For questions about your PIN (password), or if you have forgotten it, contact the Davidson Library Circulation staff at 805-893-3491 or circ@library.ucsb.edu .
Authentication Service: Choose UCSB only.
Login Failure messages:
- "Authentication declined: Borrower is blocked from making Requests" means that you have overdue UCSB Libraries materials. View "Your Account" in Pegasus to view which item is overdue. Returning or renewing the item will unblock your account. (http://www.library.ucsb.edu/depts/access/illfaq.html#overdue"
- "Authentication declined: Your Borrower ID and/or Library Catalog pin# is invalid." Review and follow the "How to Login to your ILL Request Account" at the top of this page.
After hitting "Submit," your account information will display. You can choose to sort your requests by Author, ILL No., Title, or Need by date, and you can display up to 20 requests per page (we suggest sorting by ILL No. / descending, which will generally display the most recently submitted requests at the top of the list). After your choices are set, hit "Submit".
Only "active" ILL requests display, including items that are being processed, pending at potential suppliers, shipped but not arrived, received, and returned but not yet checked in at the supplying library location. Requests submitted through the UCSB ILL Manual Request Form require special handling by staff and may not display in your ILL account for several days.
If you have no active ILL requests, the following will display:
A typical request in your list will look like this:
The "Status" of your requests will be displayed in the record. Following is a list of possible statuses and what they mean:
- In process: your request is in the process of being fulfilled (potential suppliers are being sought and queried)
- Received: your request, whether a copy or a loan, has been received by the UCSB ILL Department. Loans (returnables) will display the established due date. Copies (non-returnables), whether delivered electronically or as a paper copy, will display in your list for 30 days from the received date.
- Returned: your loan request has been reported returned by the UCSB ILL Department. Record will disappear from your list when the lending library has formally "checked in" the item.
- Renewal pending: the UCSB ILL Department has formally submitted a renewal request to the lending institution.
- Recalled: the lending library has formally recalled the item in your loan request.
Renewals
You may submit renewal requests for your ILL loans from your requests list (please submit renewal requests no more than seven (7) days in advance of the due date).
To submit a renewal request, click on either the Title or "View" link:
In the resulting "Request Details" screen, click on the "Renew" link.:
Fill in your email address in the "Mail from" text box. Click the "Send email" button at the bottom of the renewal request form to submit your request for renewal. Though the "Mail from" is optional, it is advisable that this field is filled in as this will be used in contacting you later about your renewal request's status.
Clicking the "Send email" button at the bottom of the form, sends your request for renewal to the UCSB Interlibrary Loan Office. In turn, office staff will contact the lending library requesting a renewal. Requests for renewal are not automatic as they must be approved by the lending library. Click the "OK" button to close this window and return to the "Request Details" screen.
When a renewal request is formally sent to the lending library, the item's status will change to "Renewal Pending."
- Renewal approved: If the lending library approves a renewal request, the item's status will change to "Received" with the new due date indicated.
- Renewal denied: If the lending library declines a renewal request, you will be contacted by email, requesting that the item be returned.
Cancelling a request:
You may submit a request to cancel an ILL request directly from your ILL account, if the "cancel" option is available. (An item may allow a cancellation due to its current status with the lending library.)
To "cancel" a request, click on its Title or "View" link.
In the resulting "Request Details" screen, click on the "Cancel" link.
Clicking the "Send email" button at the bottom of the resulting form, sends your cancel request to the UCSB Interlibrary Loan Office.
Click the "OK" button to close this window and return to the "Request Details" screen.
If you have any trouble with My ILL Requests, contact the Interlibrary Loan office, located on the first floor opposite the east entrance in room 1510, or call 893-3436.
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